Ambra Health Launches New, Robust Online Help Center

Ambra Health Launches New, Robust Online Help Center

New self-serve support hub offers comprehensive resources for both patients and providers

NEW YORK (March 8, 2021) — Ambra Health, maker of the leading cloud-based, medical image management suite, today announced the launch of a new, more robust online Help Center for both providers and patients. The comprehensive support hub is designed to empower users with on-demand, self-serve resources targeted to their specific needs.

The Ambra Help Center includes new articles, videos, and tips so that Ambra users – patients included – can get the help they need when they need it. Key features include: 

  • Patient & Provider Knowledge Portals: Targeted support for all types of users
  • Comprehensive Support Articles: Searchable articles categorized by issue
  • Pro Tips: Advice from Ambra experts at your fingertips
  • New Case Intake Form: Seamless case intake for issues that can’t be resolved with self-serve resources

The online support hub is an added resource to the company’s award-winning in-house support team, who is available by phone, email, and chat around the clock, every day of the year.  

“The new Help Center enables us to scale our best-in-class support to Ambra’s growing customer and patient populations. The tailored self-serve resources empower users with the right information when and wherever they need it and a more streamlined case intake process will help our support team continue to deliver the highest levels of customer service,” said Chantel Hopper, Vice President of Customer Success at Ambra Health.

To learn more about Ambra’s support team and the new online Help Center, tune in to an interview with Kate van der Sloot, Ambra’s Support Operations Manager, on the DICOM Dialogues Podcast.

About Ambra Health

Ambra Health is a medical data and image management SaaS company. Intuitive, flexible, scalable, and highly interoperable, the Ambra cloud platform is designed to serve as the backbone of imaging innovation and progress for healthcare providers. It empowers some of the largest health systems such as Memorial Hermann, Johns Hopkins Medicine, UC San Diego, and New York-Presbyterian, as well as radiology practices, subspecialty practices, and life sciences organizations to dramatically improve imaging and collaborative care workflows. As expert partners, we listen to our customers, understand their needs, and apply our extensive knowledge to deliver innovative medical image management solutions for the future of healthcare, now. Discover what the Ambra medical imaging cloud can do for you at www.ambrahealth.com.

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