24×7, Because Emergencies Can Happen Anytime
From the simple "how do I?" questions to complex advice on setting up your cloud PACS gateway, the Ambra Support Analysts have you covered rain or shine, weekends and holidays, because we know health care happens around the clock.
Our service level agreement is best in class. We handle all use cases from simple image upload questions that a sending site for a clinical trial might have, to complex annotation and tooling questions from extremely time sensitive trauma and telestroke scenarios. Our team will isolate, identify, and research a solution or workaround to unexpected problems. If needed, our First Level team will rapidly escalate to Second or Third Level for more complex questions.
Our Support team is entirely domestic. Our Professional Services team dedicates an Account Manager to your organization, and we have #1 ranking support for our round-the-clock availability. Ambra offers holiday coverage and our average speed-to-answer is under 180 seconds. Every month we release new features, primarily guided by our customers. We welcome your feedback so we can continue to optimize image management across all providers and drive patient care forward.